Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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402-734-3232 | 4005 S 42nd St Omaha, NE 68107

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 402-734-3232 or make an appointment online!


What Our Customers Are Saying

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Over the years I have experienced everything from oil change scams to over tightened parts; over priced jobs....the list just goes on. Now I only take my car to a place the place where you get an honest and fair service. These guys know their stuff. Pitstop has always done great work. Thanks much

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These guys are amazing! Everyone really knows what they are doing and I never worry that they will try and fix something that doesn't need to be fixed. They have always been honest with me and take great care of me. :)

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Fast and friendly.... You can trust them to be dependable and honest, have always been treated right there.

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I have been a customer for years, they do top notch work and always with a smile!

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These guys are great! I found their shop on a list from NPR's Car Talk and it has certainly lived up to the reputation. My wife and I have taken our cars there for about 5 years and they are always honest, affordable and friendly. They won't hesitate to tell you if things don't need to be fixed (I've had this happen a couple times) or if a repair can wait for a bit so you can save up. I highly recommend!

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We have been going to Pitstop for seven years. Pitstop is honest and do a wonderful job. They will tell you what is wrong without trying to charge extra for things that don't need changed. As you become a regular they know you by name and take great care of your family and your vehicles.

  • ASE (Automotive Service Excellence)
  • NAPA
  • ASE Master Technician
  • BG Products
  • VP
  • MobilPhillips
  • Car Care Aware
  • Call Us For Service: 402-734-3232