Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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402-734-3232 | 4005 S 42nd St Omaha, NE 68107

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 402-734-3232 or make an appointment online!


What Our Customers Are Saying

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Over the years I have experienced everything from oil change scams to over tightened parts; over priced jobs....the list just goes on. Now I only take my car to a place the place where you get an honest and fair service. These guys know their stuff. Pitstop has always done great work. Thanks much

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These guys are amazing! Everyone really knows what they are doing and I never worry that they will try and fix something that doesn't need to be fixed. They have always been honest with me and take great care of me. :)

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Fast and friendly.... You can trust them to be dependable and honest, have always been treated right there.

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I have been a customer for years, they do top notch work and always with a smile!

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These guys are great! I found their shop on a list from NPR's Car Talk and it has certainly lived up to the reputation. My wife and I have taken our cars there for about 5 years and they are always honest, affordable and friendly. They won't hesitate to tell you if things don't need to be fixed (I've had this happen a couple times) or if a repair can wait for a bit so you can save up. I highly recommend!

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We have been going to Pitstop for seven years. Pitstop is honest and do a wonderful job. They will tell you what is wrong without trying to charge extra for things that don't need changed. As you become a regular they know you by name and take great care of your family and your vehicles.

  • ASE (Automotive Service Excellence)
  • NAPA
  • ASE Master Technician
  • BG Products
  • VP
  • MobilPhillips
  • Car Care Aware
  • Call Us For Service: 402-734-3232